• Welcome to SMS Management & Technology Asia Pacific

    Welcome to SMS Management & Technology Asia Pacific

    Learn more
  • A State Government client asked SMS to help it redesign the way it managed its road information

    A State Government client asked SMS to help it redesign the way it managed its road information

    What's your vision?
  • Established in 1986, SMS employs in excess of 1,700 professionals and services 85% of the ASX top 20

    Established in 1986, SMS employs in excess of 1,700 professionals and services 85% of the ASX top 20

    Find out more
  • Helping transform a leading international airline

    Helping transform a leading international airline

    What's your vision?
  • Find out why the <br /> Grass is Greener <br /> at SMS

    Find out why the
    Grass is Greener
    at SMS

    Learn more
  • SMS led a rapid and large-scale transformation for our telecommunications client

    SMS led a rapid and large-scale transformation for our telecommunications client

    What's your vision?
  • When our client wanted to transform itself in the digital media Industry, SMS was its delivery partner

    When our client wanted to transform itself in the digital media Industry, SMS was its delivery partner

    What's your vision?
  • SMS & Salesforce.com <br/> partnering to deliver <br/> the Social Enterprise

    SMS & Salesforce.com
    partnering to deliver
    the Social Enterprise

    Learn more

Meet one of our SMSers

Cecilia Chan

Cecilia Chan, Consultant

Cecilia is a skilled business analyst with specialisation in business process analysis and in business process management for IT transformation projects.

Read More

Publications

Brochure - Customer Relationship Management

Brochure - Customer Relationship Management

SMS is a leading provider of effective Customer Relationship Management (CRM) solutions for a range of industries, including Federal and State government departments and agencies.

Download

SMS Solutions

By Industry

By Business Need

By Technology Enabler

By Business Partner

  • "...SMS has been our key industry partner and they have been highly valuable to the Bureau, particularly in providing levels of expertise in Program and Project Management and Solution Architecting."

    Rob Vertessy, Deputy Director Water and Climate (Bureau of Meteorology)

  • "SMS delivered an innovative, practical solution to our business problem, gaining the support of CHOICE's Board, senior management and key staff. "

    Linda Magee, Head of Online Services & Business Growth (CHOICE)

  • "SMS is the only consultancy I know who really understand complex Information Architecture projects."

    Donna Spencer, Information Architect, international speaker, author and teacher

  • "This has been one of the smoothest IT transitions CRS has undertaken and SMS's role has been a big part of that success."

    CRS Project Manager (Department of Human Services)