As a result of the introduction of new products and services combined with industry disaggregation and significantly increased compliance obligations, the energy and utilities industry is now more competitive and diverse than ever. Organisations are placing unprecedented emphasis on strategic growth, operational efficiency and risk management.
Continued success in the face of these competing demands requires more than traditional industry knowledge; it also requires specialist business analysis and performance capabilities.
A recognised industry expert, SMS has extensive global energy and utilities knowledge and experience, spanning gas, electricity and water, encompassing all services, from generation and transmission through to distribution and retail. Our management and technology experts have partnered with numerous large energy and utility companies to lead major projects, and we have also played important roles with regulators and administrators.
Having participated extensively in the privatisation and deregulation of the Australian energy and utilities sector, we understand the challenges that contestability, service demands and competition impose. Above all, we recognise the central role of the customer in the deregulated energy and utilities sector and the requirement for energy and utilities companies to redefine service standards and minimise customer churn.
With specific expertise in the areas of business integration (mergers and acquisitions), full retail contestability, meter data management, billing systems rationalisation, disaster recovery and business continuity management, SMS is a proven deliverer of management and technology solutions for this complex industry.