Our expectations of how technology should work and how we should interact with businesses and government have been transformed – we expect things to be easy. The ability to have everything available at any time, at the touch of a button for almost zero cost is the new norm.

IN JANUARY 2016,

there were 3.4 billion internet users, 2.3 billionsocial media users; and 2 billion active mobile social users.

15 BILLION

smart devices are currently connected to the internet, growing to 200 billion by 2020.

270 BILLION

mobile app downloads will occur worldwide in 2017.

To compete, organisations must make information and services easily available, with dependable security, through websites, mobile applications, staff and partner portals - with a compelling customer experience.

Your customers are expecting:

A seamless end-to-end experience across channels.
Simple, intuitive services and processes – no head-scratching.
Immediacy: Instant response 24x7.
Comprehensiveness – no “in person only” services.
Digital services that are integrated with their digital world.
 

Putting the Pieces Together

We develop applications that are designed from the outset for self-service, achieving high levels of user engagement and enabling reduced-cost for service delivery.

SMS can help you do this through:

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    SMS Applications Studio

    Accelerated design, build and test of extensible, multi-channel applications.

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    Design Thinking

    Digital Business Analysis, Customer and User Experience Modelling.

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    User Experience

    Designing your applications for what your customers need to do.

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Agile Methods

Understand your goals. Deliver early; Learn; Adapt.

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DevOps

Enable agility and iterative delivery through automation.

DIGITAL APPLICATION SOLUTIONS

Download this SMS brochure and learn how your organisation can compete in the digital marketplace all whilst improving customer experience with sigital applications for web, mobile and internet of things (iot).

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