Understanding the touchpoints when marketing, selling and handling service requests for your customers is critical to lasting business relationships. Customers have an ever-increasing expectation and reliance on interaction through digital channels. Fully customised customer platform solutions have now emerged in the market to meet this need.

$83B

is spent on poor customer experience each year.

85%

of firms say they delivered a superior customer experience, while only 8% of their customers agreed.

86%

of customers would pay more for a good experience.

YOUR CUSTOMER INFORMATION IS THE LIFEBLOOD OF YOUR ORGANISATION.
IF YOUR CUSTOMER SOLUTION WORKS EFFECTIVELY, SO WILL YOUR SALES, DELIVERY AND CUSTOMER SERVICE TEAMS.

A successful customer platform or CRM implementation will;
 
Allow staff to manage customer interactions
Decrease churn rates
Improve customer satisfaction
Streamline customer processes

MAXIMISE YOUR PROFITS AND REDUCE THE COSTS ASSOCIATED WITH MANAGING YOUR CUSTOMER RELATIONSHIPS.

SMS can help you do this through:

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    xRM Strategy

    Let your strategy encompass everything that today’s technologies can deliver

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    Setup & Customisation

    Get up and going with a customer solution specifically tailored to your organisations’ needs

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    Solution Selection

    Be it Microsoft, Salesforce, or Pega, SMS has the expertise to help you pick what’s best for your organisation

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Ensure Engagement

Ensure staff update and engagement through industry leading change management & training

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Process Optimisation

Review and maximise the results of your sales and delivery processes

Transforming The Customer Experience: Taking Your First Steps

Want to add more value for your customers? Ready to start your journey towards improved customer experience? Download this complimentary ebook and learn what your first steps are.

Download here