Digital-First Government: Enabling Citizen Self Service

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The bulk of Australian government systems are creaking at the seams.

While some state and federal agencies have modernised hardware and software — the South Australian government recently invested $20 million in a new statewide electronic case management system, for example — others are reluctant to update old, outdated systems.

This poses significant security risks and hinders citizen self-service. In short, people can’t access the services they need online. Now, new technologies are transforming government, ensuring computer systems better serve the Australian public.

Read more about how governments can use technology to better serve citizens, while ensuring their information is secure.

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