Sustainability Victoria CRM project wins government IT award


An online Business Management platform developed by SMS Management & Technology (SMS) and Sustainability Victoria has been recognised with a national government award.

The ‘SV Enabled’ project won the Project and Program Management category at the 2016 Australian Government ICT Awards held at CeBIT Australia in Sydney. It was selected for excellence in delivery and ongoing success of the technology-enabled project.

SV Enabled was launched in July 2015 and has reduced the time taken by Sustainability Victoria to assess and manage contracts and procurements, and to communicate with stakeholders. Developed on the Microsoft Dynamics CRM platform, it has also significantly reduced paper-based transactions.

The Australian Government ICT Awards recognises and promotes excellence, innovation and professionalism across local, State and Federal Government agencies. The Project and Program Management category recognises initiatives that increase the visibility of ICT and improve operational effectiveness.

Shane Parsons, Director, Microsoft Solutions, SMS said, “this award is a testament to the passionate and capable SMS team who worked seamlessly with Sustainability Victoria to deliver a solution. SV Enabled showcases the innovative, market-leading solutions being delivered by SMS on the Microsoft Dynamics CRM platform.”

SMS and Sustainability Victoria spent 7 months developing SV Enabled. Today, SV Enabled manages more than 30,000 transactions a year.

Other key benefits of the project include:
  • A digital procurement process, with final contracts appearing in paper form
  • Mobile-based approvals
  • Communications with stakeholders leveraging a suite of Microsoft products, including Microsoft Outlook and Skype
  • Collaborative working on Microsoft SharePoint and Excel, reducing duplication of data


Chris Moon, Information Systems Business Manager, Sustainability Victoria said ”This project with SMS was undertaken in a very different way to how Government agencies usually work. It was much more collaborative and there was a much deeper engagement on both sides. This was one of the key strengths we found with SMS. It was our first agile project, but it produced much better results than we could have hoped for using more traditional procurement. The award is fantastic news and really reflects the strength of our partnership with SMS.”

Chris Moon, also took home the ICT Young Professional of the Year Award.