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Maximise your profits and  reduce the costs associated with managing your customer relationships.
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If your customer solution works effectively, so will your sales, delivery and customer service teams.
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Accelerated design, build and test of extensible, cross-platform and multi-channel applications.
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Cloud or on-premise infrastructure design and implementation, transition planning.
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Cloud or on-premise infrastructure design, implementation and transition planning.

Transforming The Customer Experience: Taking Your First Steps

Is your organisation working towards developing a new means of creating value for your customers? Download this complimentary ebook to understand the first steps you need to take on your CX journey.

Download guide

SMS is uniquely placed to help you as we have expertise and experience across multiple customer platforms. This allows us to offer a broad range of industry solutions that best fit our customers' needs.

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xRM Strategy

Let your strategy encompass everything that today’s technologies can deliver, instead of just sales or delivery.

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Solution Selection

Be it Microsoft, Salesforce.com, or Pega, SMS has the expertise to help you pick what’s best for your organisation.

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Setup and Customisation

Get up and going with a customer solution specifically tailored to your organisations’ needs.

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Ensure Engagement

Ensure employee uptake and engagement through industry-leading change management and training.

We have one of the largest, most diverse customer solutions practices in australiasia and a dedicated team in every state to help you get the most out of your investment.

Customer Solutions we've delivered...

Telstra super saves 50% of time and budget

SMS was recommended by Microsoft to Telstra Super as a partner of choice for the design, development and implementation of their new Financial Planning & Advice Model utilising Dynamics CRM.

SV Enabled

Sustainability Victoria Sets Agile Example For Government Agencies with CRM Implementation

Improved Efficiency

With its improved efficiency, ability to lower costs, and stronger support structure, the MMIS solution helped Main Roads WA to take the next step forward in managing 18,000kms of roads and 300 workers using mobile devices.

Significant Time Savings 

Utilising Dynamics CRM and Office 365, SMS helped Consumer Affairs Victoria to significantly reduce application time for over 40,000 users and organisations.